“Multiple Ways to Get Help and Support”
SMS Support (Available 24/7)
Text HELP for Immediate Assistance
- Contact NotifiUs at 1-703-403-3133
- Receive information about the service, opt-out procedures, and support options
- Available 24 hours a day, 7 days a week for assistance
- Automated response provides key information and additional contact options
Text STOP to Opt-Out Immediately
- Text STOP to any NotifiUs SMS Message to cease all SMS communications
- Receive confirmation that you’ve successfully opted out
- Your treatment center will be notified of your opt-out
- This is the fastest way to stop receiving messages at any time
Phone Support
NotifiUs Customer Support Line
- Phone Number: 1-703-403-3133
- Business Hours: Monday through Friday, 8:00 AM to 6:00 PM EST
- Available for: Service questions, technical issues, opt-out requests, and general support
- Response Time: Calls answered by live support representatives during business hours, as available
What Our Phone Support Can Help With:
- Processing opt-out requests
- Answering questions about SMS service features and privacy
- Troubleshooting technical issues with message delivery
- Coordinating with your treatment center for service modifications
- Providing information about your rights and options
For Urgent Issues Outside Business Hours:
- Use the SMS “HELP” command and review with your counselor
- Contact your treatment center directly for treatment-related emergencies
- Call 988 (National Crisis Lifeline) for mental health crisis support
- Call 911 for medical emergencies
Email Support
General Support
- Email: terry@notifius.com
- Response Time: Within 24 hours during business days
- Best for: Non-urgent questions, detailed technical issues, service feedback
Privacy and Compliance Questions
- Email: Terry@notifius.com
- Contact Person: NotifiUs Privacy Officer (Terry Wolters)
- Best for: Privacy concerns, data handling questions, complaint filing, HIPAA/42 CFR Part 2 inquiries
Technical Issues
- Email: support@notifius.com
- Response Time: Within 48 hours for technical problems
- Best for: Message delivery problems, system errors, technical troubleshooting
When Emailing, Please Include:
- Your full name
- Mobile phone number receiving NotifiUs messages
- Name of your treatment center
- Detailed description of your question or issue
- Best phone number to reach you if follow-up is needed
Treatment Center Support
Your Primary Support Contact Your treatment center counselor or staff member is often the best first contact for questions about SMS treatment support.
Treatment Center Staff Can Help With:
- Explaining how SMS service works with your specific treatment plan
- Processing opt-out requests
- Modifying your SMS preferences (timing, frequency, content)
- Answering questions about how SMS relates to your overall treatment
- Providing new verbal consent if you want to restart SMS service after opting out
How to Contact Your Treatment Center:
- Use the phone number provided during your treatment intake
- Contact during your treatment center’s regular business hours
- Ask to speak with your counselor, therapist, or case manager
- Front desk staff can also help with basic SMS service questions
When to Contact Your Treatment Center First:
- Questions about your specific treatment plan and SMS integration
- Concerns about message content or frequency
- Wanting to modify your SMS preferences
- Needing immediate opt-out during business hours
- Questions about restarting SMS service
Privacy Officer Contact
For Privacy Concerns and Complaints
Privacy Officer: Terry Wolters – Privacy Officer Email: terry@notifius.com Phone: 1-703-403-3133 Mailing Address: 2897 Franklin Oaks Dr. Oak Hill, Virginia 20171
Contact the Privacy Officer for:
- Privacy complaints or concerns about your SMS data
- Questions about how your information is used and shared
- Requests to access your SMS communication records
- Concerns about unauthorized access to your information
- Information about your rights under HIPAA and 42 CFR Part 2
- Filing formal privacy complaints
External Privacy Complaint Options:
- U.S. Department of Health and Human Services: www.hhs.gov/ocr/privacy/hipaa/complaints
- SAMHSA (for 42 CFR Part 2 concerns): 1-877-SAMHSA-7 (1-877-726-4727)
- State Health Department: Contact your state’s health department privacy office
Emergency and Crisis Support
This SMS service is not designed for emergency situations. For further assistance:
Mental Health Crisis
- National Crisis Lifeline: 988
- Crisis Text Line: Text HOME to 741741
- Your Treatment Center’s Crisis Line: [Contact your treatment center for their specific crisis number]
Medical Emergency
- Emergency Services: 911
- Poison Control: 1-800-222-1222
Immediate Treatment Center Support
- Contact your treatment center’s after-hours crisis line
- Many treatment centers have 24/7 crisis support available
- Ask your counselor for your treatment center’s emergency contact procedures
Business Information
NotifiUs, LLC 2897 Franklin Oaks Dr. Oak Hill, Virginia 20171
Business Hours: Monday through Friday, 8:00 AM to 6:00 PM EST Website: www.notifius.com General Business Email: terry@notifius.com
For Treatment Centers and Healthcare Providers:
- Partnership Inquiries:
- Technical Integration:
- Business Development:
Feedback and Suggestions
We value your feedback about NotifiUs SMS treatment support services.
How to Provide Feedback:
- Email terry@notifius.com with your suggestions and comments
- Discuss service feedback with your treatment center counselor
- Participate in treatment outcome surveys when offered
- Contact customer support with suggestions for service improvements
Types of Feedback We Welcome:
- How SMS service has helped (or could better help) your recovery
- Suggestions for message content or timing improvements
- Technical issues or delivery problems you’ve experienced
- Ideas for new features or service enhancements
- General feedback about your experience with NotifiUs
Your feedback helps us improve SMS treatment support for all patients in recovery programs across the country.