SMS Opt-Out

sms-opt-out

“Three Easy Ways to Opt-Out of SMS Text Program”

Method 1: Reply STOP (Fastest Option)

How it works: Reply STOP to any text message you receive from NotifiUs.

What happens:

  • You immediately stop receiving all messages
  • You receive a confirmation text that you’ve successfully opted out
  • Your treatment center is automatically notified of your opt-out
  • This method works 24/7, even outside business hours

Example: When you receive “Hi John, please remember to complete your medication check today,” simply reply “STOP”

Confirmation message you’ll receive: “You have successfully opted out of NotifiUs SMS messages. Your care team has been notified. To restart, contact your treatment center.

Method 2: Contact Your Treatment Center

How it works: Call or visit your treatment center and ask them to remove you from SMS messaging.

Who can help:

  • Your primary counselor or therapist
  • Designated administrative staff
  • Designated and licensed treatment center employee

What they’ll do:

  • Immediately remove you from the SMS system
  • Document your opt-out preference in your treatment record
  • Discuss alternative communication methods if desired
  • Answer any questions about continuing your treatment without SMS

This is a good option if:

  • You want to discuss your concerns about the SMS service
  • You prefer a different type of communication reminder system
  • You have questions about how opting out affects your treatment

Method 3: Contact NotifiUs Support

Phone Support: 1-703-403-3133 800-NOTIFIUS (1-800-668-4348) Email Support: support@notifius.com Business Hours: Monday-Friday, 8:00 AM – 6:00 PM EST

What our support team can do:

  • Process your opt-out request and contact your treatment center counselor
  • Answer questions about the SMS service
  • Help troubleshoot any technical issues

Information to have ready:

  • Your full name
  • Mobile phone number receiving the messages
  • Name of your treatment center

What Happens When You Opt-Out

You Will:

  • Have your request discussed with your treatment center for opting-out
  • Continue receiving excellent treatment at your treatment center
  • Be able to opt back in anytime by giving verbal consent to your counselor
  • Have your opt-out preference documented in your treatment record
  • Still have access to all other treatment services and support

Important Notes:

  • Your treatment center will be notified that you’ve requested to opt out of SMS communications
  • Your counselor may discuss alternative ways to stay connected between appointments
  • Opting out does not affect any other aspect of your treatment or care
  • There are no penalties or negative consequences for choosing to opt out

Restarting SMS Service Later

Changed your mind? No problem! If you opt out and later decide you want to receive SMS treatment support again:

  1. Contact your treatment center counselor during your next appointment or by phone
  2. Give your verbal consent again to restart the service
  3. Confirm your current mobile phone number (in case it has changed)
  4. SMS messages will restart within 24 hours of your new consent

You can opt in and out as many times as needed to find what works best for your recovery journey.

Need Help?

If you’re having trouble opting out:

  • Contact your counselor at your treatment center during business hours
  • Email our support team at support@notifius.com

If you have questions about the SMS service:

  • Speak with your treatment counselor about your concerns
  • Email support@notifius.com for privacy-related questions

For urgent situations:

  • Contact your treatment center’s crisis line
  • Call 988 (National Crisis Lifeline) for immediate mental health support
  • Call 911 for medical emergencies